Caseworker Course

Course Outline Register

Originally this was a bespoke two day course aimed at those employees and volunteers of Constituent member charities preparing them to make home visits to serving and ex-seafarers. This package was based on the SSAFA Forces Help model and they kindly provided their own trainer. Since 2012, SSAFA have agreed to open their own courses to staff and volunteers from the maritime charities. This allows personnel flexible access to their numerous courses around the UK. They have also increased the maritime content in their courses.

Course Aim

At the end of the course, participants will be familiar with the knowledge, skills and attitudes that will enable them to manage a client case in its entirety.

Course Objectives

  • Establish contact with a client
  • Prepare for a visit
  • Conduct an effective interview with a client
  • Complete an application for assistance (“Form A”)
  • Write a persuasive report with a request for funding
  • Almonise for funds
  • Signpost clients to services for which SSAFA Forces Help is unable to assist
  • Close a case and end contact with a client appropriately
  • Identify sources of support for volunteers and how to access them

Course Programme

Course Specific Booking Form

Course Logistics

The Caseworker Course is booked through SSAFA. If you require accommodation in order to be able to attend, this will be booked for you by SSAFA and charged to the Board. As the course is 2 and a half days long, 3 nights’ accommodation is usually required. For regional courses, all meals are included, for London courses, dinner and breakfast is not included.

Course Funding

  • The Board will cover all course fees
  • The Board will cover all accommodation costs
  • The Board will fund a subsistance allowance of up to £25 per day (maximum of 3 days) for those attending a course in London where dinner and breakfast are not included (Constituent member delegates only)
  • Please note that if you cancel within 2 weeks of the course you are booked on, the Board will charge your fees and accommodation to your parent organisation
  • Delegates from non Constituent member organisations will be asked to reimburse the Board for the cost of their accommodation

Please click the Register button if you would like to attend this course.
For further information please contact Helen van Gass, Training Manager on 02380 337799 or via e-mail

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